Thursday, August 13, 2020 at 11:00 a.m. ET / 3:00 p.m. GMT
More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn't happen without inspiration and accountability, but if your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.
Are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across your organization?
Build customer loyalty one great experience at a time with Leading Customer Loyalty® and engage your team to win the heart of every customer.
Please fill out the form to register for this complimentary one-hour webcast. If you have questions about this webcast, contact us at [email protected].
Every day, your leaders and your workforce are faced with countless bits of information while making decisions that range from the pragmatic to the strategic. As they confront more and more information—requiring them to act quickly while considering varying perspectives—they are primed to rely on biased thinking.
Why? Because unconscious biases are shortcuts that help our brains compensate for overload. This affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting potential, inhibiting performance, and leading to poor decision-making.
You may be new to the topic of unconscious bias, or perhaps you already have a training initiative underway inside your organization. Regardless of your knowledge level, these complimentary resources will help as you create a workplace of inclusion and engagement.