Listen Like a Leader: 9 Tips to Drive Powerful Conversations

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The best communicators aren't just good talkers; they're also great listeners. When you listen well in person or over video meetings, you can connect more deeply with your team members, colleagues, and customers. You will learn more from others and they learn more from you.

To become a better listener, read our guide, Listen like a Leader: 9 Tips to Drive Powerful Conversations. Then pick one or two skills—like reading body language or asking powerful questions—that you can start building this week.


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Every day, your leaders and your workforce are faced with countless bits of information while making decisions that range from the pragmatic to the strategic. As they confront more and more information—requiring them to act quickly while considering varying perspectives—they are primed to rely on biased thinking.

Why? Because unconscious biases are shortcuts that help our brains compensate for overload. This affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting potential, inhibiting performance, and leading to poor decision-making.

You may be new to the topic of unconscious bias, or perhaps you already have a training initiative underway inside your organization. Regardless of your knowledge level, these complimentary resources will help as you create a workplace of inclusion and engagement.