Listen like a leader: 9 tips to drive powerful conversations


If you’re a leader, it helps to be a good talker. But great communication is actually more about hearing and understanding others than it is about being heard yourself. When you listen well in person or over video
meetings, you’ll be able to connect more deeply with your team members, colleagues, and customers. You’ll help advance their thinking — and they’ll advance yours with their ideas and insights.

These tips will take your communication skills to the next level, whether you are interacting face to face or virtually. Which one will help you the most?

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Every day, your leaders and your workforce are faced with countless bits of information while making decisions that range from the pragmatic to the strategic. As they confront more and more information—requiring them to act quickly while considering varying perspectives—they are primed to rely on biased thinking.

Why? Because unconscious biases are shortcuts that help our brains compensate for overload. This affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting potential, inhibiting performance, and leading to poor decision-making.

You may be new to the topic of unconscious bias, or perhaps you already have a training initiative underway inside your organization. Regardless of your knowledge level, these complimentary resources will help as you create a workplace of inclusion and engagement.